Context

Nobody works in isolation. One’s results are always influenced by other people’s willingness to contribute.

This programme lays the foundation for good professional interaction. Participants will get a very clear view on how their communication style influences others’ behaviour and will learn how to adjust when needed.

Objectives

By the end of the programme, participants will:

• Have a clear view on their own communication style.
• Have improved their listening skills.
• Have increased their proficiency in reading non-verbal behaviour.
• Be able to express in a concise and effective way.
• Be more capable to distinguish between details and outlines.
• Know which communication channels are suitable for which type of message.

Senior Management

• In addition to the objectives above, these elements are crucial for senior management:
• Distinguish between what should or should not be communicated.
• Communication in change processes, when building a communication plan is crucial.
• Insight in the causes of resistance and knowledge on how to cope with it through various communication channels.
• Attitudes and skills in communication are challenged individually.
• What  should be communicated directly and what should be communicated through “ambassadors”.

Approach

• Increased awareness of the relevance of this theme through the use of questionnaires
• Interactive presentation of a model.
• Deepened insight in Leary’s model via small group exercises and discussions.
• Concretizing the model by variously linking it back to every day work situations.
• Practice of applications by both home assignments and group exercises with systematic and individualized feedback.

Participants

Staff members, project leaders and managers with an optional adaptation to senior management.